Terms & Conditions

Delivery

Your orders and deliveries are made directly with the suppliers and manufacturers. If you have a delivery problem you will need to contact our customer service team within 14 days and we will solve the problem for you. When returning a product to us, in the event the goods are lost or damaged you will be liable. The hotel is not liable if the goods are damaged or lost in transit.

In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order in accordance with the conditions of sale. 

Cancellation after the order has been dispatched is not possible. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Hoteletail either by email or telephone.

Free Shipping Offers

Any free shipping offers or discounts can be revoked at any time, even after payment for products. For example, sales of heavy items or items being sent outside of the EU may incur additional shipping fees. In any case where free shipping does not apply, we will contact you to either give you the option to pay for the full or partial shipping, or we will refund your order

Product Returns

Please contract our customer service team with in 14 days at info@hoteletail.com to return your product. Please supply the order number and the reason for the return and we will get back to you shortly with instructions on how to return the item to the supplier. Defective products returned to the supplier should be treated as if they were faultless. For all types of returns it is extremely important that the product is packaged in such a way that it can not be damaged during return transit. If the item has been discontinued, the customer will receive a full refund.

Confirmation

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter your current email address when placing your order. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase and may be required at the hotel.  

Payment

You can choose to pay with credit or debit cards. 

Payment by card

Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved.

Rates

All prices shown on Hoteletail are including local sales taxes where applicable. Non-EU countries are subject to certain VAT and customs duties. 

Ordering

Orders made in another person's name without consent or otherwise, resulting in Hoteletail suffering economic damage will be reported to the police. Hoteletail holds the right to change prices and correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Hoteletail to cancel the purchase and refund any amount paid in the best way. This can be performed at any time. 

Complaints and withdrawal

It is important that you as a customer check your goods / products when you receive your shipment in order to verify that the products are not damaged and are the correct itmes. If you receive your item and see that it does not match the one you ordered or is damaged, please contact us within 14 days. Any complaints shall be made to our customer service at info@hoteletail.com . Please supply the order number and the reason for complaint and we will get back to you shortly with instructions.

Warranty

The relevant warranties from the suppliers and manufacturers will pass to you upon purchase. These may vary, please contact us for assistance.

Hoteletail accepts responsibility Hoteletail and the Hotel accepts no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

In addition, Hoteletail and the Hotel accepts no responsibility for the lack of supply, stock and delivery delays from the suppliers and manufacturers. 

Product

Hoteletail has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.             

Force Majeure

Hoteletaill shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. Release factors to be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of supply and delivery from suppliers or if the company is exposed to criminal activity that affects activities.

Retention of title

All products remain the property of the suppliers until full payment is made.

Freedom of choice

All attempts at fraud will be reported to the police and Hoteletail reserves the right to cancel the purchase if any suspicion is risen. English law shall govern any disputes or issues under these terms.

PRIVACY POLICY

Last updated: July 07, 2017

HotelEtail Ltd ("us", "we", or "our") operates the www.hoteletail.com website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.hoteletail.com

INFORMATION COLLECTION AND USE

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address ("Personal Information").

LOG DATA

We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

DOUBLECLICK COOKIE

Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other web sites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

BEHAVIORAL REMARKETING

HotelEtail Ltd uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

BUSINESS TRANSACTION

If HotelEtail Ltd is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy. In the event of such a transfer of information, your rights under the Data Protection Act 1998 are not affected.

SECURITY

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.

INTERNATIONAL TRANSFER

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

JURISDICTION

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

CONTACT US

If you have any questions about this Privacy Policy, please contact us.